Privacy Policy

Last updated: 13 September 2026

At Grabsy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit or purchase from our website.

1. Information We Collect

When you use the Grabsy website, place an order, contact us, or sign up for communications, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase information

• Information you provide when contacting us

• Website usage and browsing information

• Any other information you choose to provide to us

Payment information is generally processed securely by our third-party payment providers. Grabsy does not normally store your full payment card details.

2. How We Use Your Information

We collect and use your information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Send order confirmations and shipping updates

• Respond to enquiries and provide customer support

• Improve our website, products and services

• Prevent fraud and protect the security of our website

• Send promotional communications where you have chosen to receive them

• Meet our legal and regulatory obligations

We only use personal information for legitimate business purposes and in accordance with applicable New Zealand privacy laws.

3. Marketing Communications

If you choose to subscribe to Grabsy marketing communications, we may send you emails about new products, special offers, promotions, competitions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important messages relating to your orders or transactions.

4. Sharing Your Information

We may need to share relevant information with trusted third parties to operate our business and provide our services.

This may include:

• Payment providers

• Delivery and courier providers

• Suppliers and fulfilment partners

• Website hosting and technology providers

• Email and marketing platforms

• Analytics and advertising providers

• Professional advisers or authorities where required by law

We only provide third parties with information reasonably necessary for them to perform their services.

Some of our service providers may operate outside New Zealand. Where personal information is transferred overseas, we take reasonable steps to ensure it is handled appropriately and protected in accordance with applicable privacy requirements.

5. Cookies & Website Technologies

Grabsy may use cookies and similar technologies to help our website function properly and to understand how visitors use our website.

Cookies may be used to:

• Remember preferences

• Keep your shopping experience working correctly

• Understand website traffic and usage

• Improve website performance

• Support relevant advertising and marketing

You can adjust your browser settings to manage or disable cookies. However, doing so may affect some website functionality.

6. Third-Party Websites & Services

Our website may contain links to third-party websites, services or platforms.

Once you leave the Grabsy website, the privacy practices of those third parties are governed by their own privacy policies. We recommend reviewing the privacy policy of any third-party service you use.

7. Keeping Your Information Secure

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online service can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee the absolute security of information transmitted over the internet.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, meeting legal obligations and resolving disputes.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Accessing or Correcting Your Information

You have rights under applicable New Zealand privacy law to request access to personal information we hold about you and, where appropriate, request that inaccurate information is corrected.

If you would like to access or correct your information, please contact us using the details below.

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be posted on this page, along with the date the policy was last updated.

12. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle privacy matters, please contact us through our Contact Us page.

Grabsy
New Zealand
Don’t just grab it. Love it.