Your questions, answered.
If you need to make a change or cancel your order, contact us as soon as possible. We’ll do our best to help, but once an order has been processed or shipped, changes may no longer be possible.
We currently deliver across New Zealand.
Our aim is to get your Grabsy goodies to you within 1–2 weeks. Delivery times can vary depending on the product, supplier and destination.
Once your order has been dispatched, we’ll send you tracking information by email. You can also use our Order Tracking page to check the progress of your delivery.
Sometimes tracking information can take a little while to update, particularly when a parcel is moving between shipping networks. If your tracking hasn’t changed for several days, get in touch and we’ll look into it for you.
First, check around your property and with anyone else at your address. Your parcel may also have been left in a safe place. If you still can’t find it, contact us and we’ll help investigate.
If you’re not happy with your purchase, please contact us as soon as possible. Returns are subject to our Returns & Refunds Policy and the circumstances of your order.
We’re sorry if something isn’t right! Contact us with your order details and photos of the damaged or faulty product, and we’ll work with you to find a solution.
The timeframe depends on the circumstances and our Returns & Refunds Policy. We recommend contacting us as soon as you notice an issue.
We aim to accurately represent every product, but colours, packaging and minor details may vary slightly from the images shown online.
